iOS 11 Problems & Fixes

😺 iTunes Cannot Detect My iPhone
After Updating to iTunes 12.7

SCENATIO: I've just upgrade my iTunes to version 12.7 (released on 13th, September), but after the upgrade, iTunes can no longer read my iPhone. There is no issue before the update so I'm sure it's new iTunes 12.7 that caused my issue. Can anyone help?

How To Fix 'iTunes Cannot
Detect My iPhone' Issue

FIX: The general troubleshooting on 'iTunes not detecting iPhone' issue is to check the hardware (device and computer), software (iTunes and iOS) and the USB cable. If you connect your iPhone (or other Apple devices) to your computer with USB cable, but iTunes doesn't detect it, here is complete guide showing you how to fix it.

Basic Tips for 'iTunes Cannot Detect My iPhone' Issue

Usually after you connect your iPhone to your computer, you can see it on the left top side of iTunes. If it doesn't appear, or you get an unknown / "0xE" error, follow steps below to try to make iTunes read your iPhone.

Basic Troubleshooting Tips:

  1. Make sure that you have the latest version of iTunes that works with your computer.
  2. If you see a Trust this Computer alert, unlock your device and tap Trust.
  3. Unplug all USB accessories from your computer except for your device. Try each USB port to see if one works. Then try a different Apple USB cable.
  4. Restart your computer and iPhone, iPad, or iPod.
  5. Try connecting your device to another computer. If you have the same issue on another computer, contact Apple Support.
View iPhone on iTunes

View iPhone on iTunes

Advanced Tips for 'iTunes Cannot Detect My iPhone' Issue - Mac

At times, malfunctioning USB driver and firmware may cause this 'iTunes Cannot Detect My iPhone' issue. Third party security software for your Mac can also stop your iTunes from recognizing your iPhone. So give a check on both of them by following steps below.

How To Check If iPhone USB Driver Works Correctly:

  1. Hold down the Option key, click the Apple menu, and choose System Information or System Report.
  2. From the list on the left, select USB.
  3. If you see your iPhone, iPad, or iPod under USB Device Tree, uninstall third-party security software. If not, contact Apple Support.
Check If iPhone USB Driver Works on Mac

Check If iPhone USB Driver Works on Mac

Advanced Tips for 'iTunes Cannot Detect My iPhone' Issue - Windows

On a Windows PC (Learn How To Transfer Photos from iPhone to PC), you can try uninstalling / reinstalling Apple Mobile Device USB driver to fix this 'iTunes Cannot Detect My iPhone' Issue.

How To Check If iPhone USB Driver Works Correctly:

  1. Disconnect your device from the computer.
  2. Reconnect your device. If iTunes opens, close it.
  3. Press the Windows and R key on your keyboard to open the Run command.
  4. In the Run window, enter: %ProgramFiles%\Common Files\Apple\Mobile Device Support\Drivers
  5. Click OK.
  6. Right-click on the usbaapl64.inf or usbaapl.inf file and select Install.
  7. You might see other files that start with usbaapl64 or usbaapl. Make sure to install the file that ends in .inf. If you’re not sure which file to install, right-click a blank area in the File Explorer Window, click View, then click Details to find the correct file type. You want to install the Setup Information file.
  8. Disconnect your device from your computer, then restart your computer.
  9. Reconnect your device and open iTunes to see if this 'iTunes Cannot Detect My iPhone' issue could be solved.
Check If iPhone USB Driver

Check If iPhone USB Driver Works on Windows

Have Other iTunes Error Issues? Drop A Line to Us.

Can you fix this 'iTunes Cannot Detect My iPhone' error with our suggestions above? Or if you're an awesome iPhone hacker, and would like to share more informative tips, feel free to leave a comment and we are happy to hear from you.

🎓 More News & Tips on iTunes

The new iTunes 12.7 was just released, so do you prepare yourself for the update? Here are a bunch of exciting iTunes 12.7 news and tips that may smooth your way of new iTunes upgrade.

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